Refund & Cancellation Policy

1.1 This Refund and Cancellation Policy (“Policy”) governs refunds, cancellations, replacements, exchanges, payment reversals, subscription cancellations, Event-related payments, Merchandise-related purchases, AP MIRROR-related subscriptions (where applicable), and other payments made in connection with Services offered by Advait Wellness.

1.2 This Policy shall be read together with the Terms of Service, applicable Service-Specific Terms, Privacy Policy, Subscription Terms, Event Terms & Conditions, Merchandise Terms & Conditions, AP MIRROR – Special Terms of Use, and any other applicable policies made available from time to time.

1.3 Unless expressly stated otherwise under this Policy, all purchases, payments, registrations, subscriptions, bookings, and transactions made in relation to the Services shall be treated as final and non-refundable.

2.1 Refunds, replacements, exchanges, credits, transfers, or cancellations may be permitted only in circumstances expressly contemplated under this Policy, applicable Service-Specific Terms, or applicable law.

2.2 Advait Wellness reserves the right to review refund, replacement, exchange, or cancellation requests on a case-by-case basis and may request information, supporting documentation, photographs, videos, transaction details, proof of purchase, account verification, or other information reasonably necessary for review.

2.3 Refunds, replacements, exchanges, credits, or resolutions approved under this Policy may be subject to product availability, operational feasibility, verification, fraud prevention measures, platform limitations, processor requirements, logistics limitations, or other reasonable operational considerations.

3.1 Unless expressly stated otherwise, Event registrations, bookings, passes, tickets, or participation fees shall be non-refundable.

3.2 Cancellation of attendance, inability to attend, change in schedule of the User, travel-related inconvenience, personal circumstances, dissatisfaction, scheduling conflicts, or non-attendance (including no-show situations) shall not entitle a User to refund, transfer, compensation, or reimbursement.

3.3 In the event an Event is cancelled by Advait Wellness or cannot reasonably be conducted, Advait Wellness may, at its discretion or where reasonably appropriate, offer a refund, transfer, alternative access, rescheduling option, credit, or other suitable resolution.

3.4 Where an Event is rescheduled and continued participation remains reasonably possible, Users may, subject to operational feasibility and the nature of the Event, be offered the option to:

1. attend the rescheduled Event; or
2. request a refund or other resolution, where reasonably applicable.

3.5 Event refunds, credits, access transfers, or alternative arrangements may remain subject to Event Terms & Conditions, operational feasibility, venue requirements, third-party dependency limitations, payment processor timelines, and applicable law.

4.1 Merchandise purchases shall generally be treated as final sale and non-refundable except in limited circumstances expressly stated under this Policy or required under applicable law.

4.2 Users may request review of a Merchandise-related issue only where:

1. the product delivered is materially damaged;
2. the product is defective;
3. an incorrect item was delivered; or
4. another issue reasonably attributable to fulfilment error is identified by Advait Wellness.

4.3 Merchandise-related concerns must be raised within five (5) days of delivery of the relevant product. Requests made after such period may not be eligible for review except where required under applicable law.

4.4 Users submitting Merchandise-related requests may be required to provide supporting documentation including photographs, videos, order details, proof of purchase, delivery details, or other information reasonably necessary for verification.

4.5 Upon review and approval of a Merchandise-related request, Advait Wellness may, at its discretion and depending on the nature of the issue, product availability, and operational feasibility, provide:

1. replacement;
2. exchange;
3. store credit;
4. refund; or
5. another reasonable resolution.

4.6 Change of mind, dislike, subjective dissatisfaction, personal preference, mistaken purchase, size preference, delayed use, or similar reasons shall not ordinarily qualify for refund, replacement, or return unless expressly stated otherwise.

5.1 Subscription Services, including AP MIRROR-related subscriptions (where applicable), may be cancelled by Users at any time in accordance with applicable Subscription Terms, platform rules, or billing settings.

5.2 Cancellation of a Subscription Service shall ordinarily prevent future recurring billing but shall not entitle the User to refund, reversal, reimbursement, or prorated refund for any active, commenced, consumed, partially consumed, or ongoing billing period except where otherwise required under applicable law or expressly stated in Service-Specific Terms.

5.3 Subscription-related purchases made through application marketplaces, payment processors, or third-party billing systems may additionally remain subject to the refund, billing, cancellation, and payment policies of such platforms.

6.1 Users experiencing duplicate payment, payment processing error, failed transaction despite successful debit, or suspected unauthorised transaction should promptly contact Advait Wellness through designated support channels.

6.2 Advait Wellness may investigate payment-related concerns and may require transaction references, proof of payment, screenshots, billing information, identity verification, or other reasonably necessary documentation.

6.3 Resolution of payment-related concerns may remain subject to verification, payment processor systems, banking systems, third-party payment providers, fraud prevention review, platform requirements, or applicable law.

7.1 Refund, replacement, exchange, subscription cancellation, payment-related, or Merchandise-related requests may be submitted through the support or contact mechanisms designated by Advait Wellness from time to time.

7.2 Users may be required to provide order details, payment information, screenshots, photographs, videos, proof of purchase, transaction references, account details, delivery information, identity verification, or other supporting material reasonably necessary to review the request.

7.3 Submission of a request shall not automatically entitle a User to refund, replacement, exchange, transfer, cancellation, or approval.

8.1 Approved refunds, where applicable, shall ordinarily be processed within seven (7) to fifteen (15) business days, subject to payment processor timelines, banking systems, application marketplaces, financial intermediaries, technical systems, verification processes, or circumstances reasonably beyond the control of Advait Wellness.

8.2 Actual receipt timelines may vary depending on the payment method, bank, application marketplace, processor, intermediary, or platform involved.

9.1 Advait Wellness reserves the right to modify, amend, revise, supplement, replace, suspend, or otherwise change this Policy from time to time for legal, regulatory, operational, technological, security, organisational, or service-related reasons.

9.2 Updated versions of this Policy may be made available through official websites, applications, communication channels, or other official interfaces of Advait Wellness.

10.1 For refund, cancellation, replacement, exchange, payment-related, or Merchandise-related concerns, Users may contact Advait Wellness through:

10.2 Advait Wellness shall take reasonable steps to review requests in accordance with this Policy, applicable law, and operational requirements.